Our Commitment to Quality

At transcriptions.app, we are committed to providing high-quality transcription services. We understand that accurate transcriptions are crucial for your work, and we strive to deliver results that meet your expectations.

Refund Eligibility

We offer refunds in the following circumstances:

1. Technical Failures

• Service failure preventing transcription delivery
• Corrupted or incomplete transcription files
• System errors that result in failed processing after payment

2. Quality Issues

• Transcription accuracy significantly below expected standards
• Major portions of clear audio not transcribed
• Systematic errors throughout the transcription

3. Billing Errors

• Duplicate charges
• Incorrect pricing calculations
• Unauthorized charges

Non-Refundable Circumstances

Refunds are generally not provided for:

• Poor audio quality in the source file (excessive noise, muffled speech, etc.)
• Heavy accents or dialects that affect transcription accuracy
• Technical jargon or specialized terminology
• Multiple overlapping speakers
• Change of mind after successful transcription delivery
• Delays in processing during high-demand periods

Refund Process

Step 1: Contact Support

Email us at support@transcriptions.app within 7 days of your transaction. Include:

• Your transaction ID or email used for the purchase
• Date and time of the transaction
• Detailed explanation of the issue
• Any relevant screenshots or examples

Step 2: Review Process

Our support team will review your request within 2 business days. We may ask for additional information to better understand the issue.

Step 3: Resolution

If your refund is approved, we will process it within 5 business days. Refunds are issued to the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

Partial Refunds

In some cases, we may offer partial refunds for:

• Partially successful transcriptions
• Minor quality issues that don't affect the entire transcription
• As a goodwill gesture for first-time customers experiencing issues

Tips for Best Results

To ensure the best transcription quality and avoid refund requests:

• Use high-quality audio recordings with minimal background noise
• Ensure speakers are clearly audible
• Avoid multiple people speaking simultaneously
• Test with a small sample first if you're unsure about audio quality
• Review our supported audio formats before uploading

Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

• Email: support@transcriptions.app
• Response time: Within 2 business days

We value your satisfaction and will work with you to resolve any issues you may encounter.